Admin operations
Task and deadline follow-up, correspondence, renewals, document organisation and administrative workflow.
Managed Business Support
Your back office, under control.
HODENA helps SMEs run essential administration, HR coordination and procurement workflows with clear ownership, recurring schedules, document control and measurable progress.
What we can run
Practical support where daily work gets stuck.
A focused operating layer for activities that need discipline, follow-up and reliable records.
HR administration
Employee files, onboarding, attendance and leave coordination, document expiry and payroll-input preparation.
Procurement support
RFQs, comparison tracking, approval follow-up, purchase coordination and supplier records.
Recurring obligations
Scheduled activities such as renewals, annual reviews, training and periodic purchasing.
Document intelligence
Structured intake of contracts and employee records, with extracted dates reviewed before action.
Client visibility
Appropriate progress, requests and completed work can be shared without exposing internal notes.
Operating model
From agreement to dependable execution.
Scope
We define included services, service levels, approvals and responsibilities.
Set up
Records, recurring obligations, templates and communication routes are organised.
Operate
Tasks are assigned, tracked, escalated and evidenced through completion.
Improve
Workload, delays and outcomes are reviewed to strengthen the operating rhythm.
Quality standard
Visible work. Clear ownership. Reliable follow-through.
SLAResponse and completion expectations
LiveStatus and deadline visibility
SecureRole-based access to records
ProofCompletion supported by evidence
Start with the work you need handled.
We will shape a right-sized back-office scope around your actual priorities—not a generic package.